Privacy Policy

Last Updated: January 1, 2024

Introduction

Welcome to Flare Void at Breaker Hotel. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Quick Summary

We collect information to provide better hotel services, ensure security, and improve your experience. We never sell your personal data to third parties.

Information We Collect

Personal Information

Name, address, phone number, and email address
Payment and billing information
Government-issued ID for registration purposes
Special requests and preferences
Emergency contact information

Automatically Collected Information

Website usage data and cookies
Device information and IP addresses
Location data when using our mobile services
Security camera footage in public areas

How We Use Your Information

Service Delivery

Process reservations and check-ins
Provide concierge services
Facilitate spa and restaurant bookings
Handle billing and payments

Communication & Marketing

Send booking confirmations
Provide customer support
Share promotional offers (with consent)
Send service updates and newsletters

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: Trusted partners who assist in hotel operations (payment processors, cleaning services, etc.)
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In the event of a merger, acquisition, or sale of assets
Emergency Situations: To protect the safety and security of guests and staff

Data Security

Security Measures

Industry-standard encryption for data transmission
Secure servers with restricted access
Regular security audits and updates
Staff training on data protection protocols
Secure disposal of physical and electronic records

Your Privacy Rights

Access

Request copies of your personal data

Correction

Update inaccurate information

Deletion

Request removal of your data

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand website usage patterns
Marketing Cookies: Used to provide personalized advertisements (with consent)

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

Guest registration information: 7 years (as required by Canadian law)
Marketing communications: Until you unsubscribe
Security footage: 30-90 days unless required for investigations

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

Adequacy decisions by Canadian privacy authorities
Standard contractual clauses with service providers
Certification under recognized privacy frameworks

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered guests
Displaying notices in the hotel lobby